Complaints Handling

Note: This is a placeholder page. Full Complaints Handling Policy will be published here.

1. Our Commitment

Onya Internet is committed to resolving complaints fairly, efficiently, and in a timely manner.

2. How to Make a Complaint

You can lodge a complaint by:

3. What to Include

Please provide:

  • Your account details
  • A clear description of your complaint
  • What outcome you're seeking
  • Any relevant documentation

4. Our Process

  1. We'll acknowledge your complaint within 2 business days
  2. We'll investigate and aim to resolve within 15 business days
  3. If more time is needed, we'll keep you informed
  4. We'll provide a written response with our decision

5. External Dispute Resolution

If you're not satisfied with our resolution, you may escalate your complaint to the Telecommunications Industry Ombudsman (TIO).

6. Contact

For complaints, contact us at support@getonya.net.