Frequently Asked Questions

Not yet. We're currently available only in eligible buildings connected via the Gigafy wholesale network. Use the address checker to confirm if your building is connected.

We recommend keeping your current service active until your new Onya Internet service is confirmed and working. This helps avoid any downtime.

In eligible buildings, typical connection time is 1-3 business days. If extra checks are needed for your specific situation, we'll let you know upfront.

Most apartments only need a router. Some buildings may require specific settings. After you check your address, we'll confirm exactly what you need.

Category A is a pricing/availability group for addresses on the Gigafy wholesale network. If your address is Category A, you'll see the plans listed on our Plans page.

Prices are current as of our website. If prices change, we'll give you notice as described in our Terms of Service.

Yes! All our plans include unlimited data with no caps, no throttling, and no surprises on your bill.

Absolutely. You can upgrade or downgrade your plan at any time with no penalty. Changes typically take effect from your next billing cycle.

No. All our plans are month-to-month with no lock-in contracts. You can cancel anytime.

Most apartments only need a router. We'll confirm exactly what you need after you check your address.

Yes! BYO routers are supported as long as they meet basic requirements. Most modern routers will work fine.

Position your router centrally, away from walls and electronic interference. Keep it elevated and not inside a cabinet. If you have a large apartment, consider a mesh Wi-Fi system.

Yes! Visit status.getonya.net to check for any current outages or maintenance in your area.

Your router (and sometimes building equipment) needs power to work, so internet service will be unavailable until power returns. We recommend a UPS battery backup if you need internet during outages.

You should get speeds close to your plan's advertised speeds over a wired connection. Wi-Fi speeds may vary based on your router, distance, and interference.

We accept credit card, debit card, and direct debit. You can manage your payment method in your customer portal.

Bills are issued monthly and due within 14 days. You'll receive an email when your bill is ready.

Contact our support team to request cancellation. Since there's no lock-in contract, you can cancel anytime with 30 days notice.